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Three French Bullgod Puppies

FREQUENTLY ASKED QUESTIONS

The Answers You Need

We require your pet to complete an in-person orientation prior to making your first reservation.

The purpose of our orientation process is to evaluate your pet in the kennel environment. This is important because we want your pup to feel comfortable and safe during their stay with us. Our orientation fee is $45. You will receive a Pet Lodge Camper Kit at the completion of your pet passing the evaluation. In the kit you will find a branded Pet Lodge bed pad that is yours to keep and bring with you during your stay. We do not allow large pet beds to accompany your pet during the stay, rather we ask you to include an item from home such as a shirt, blanket, or towel. 

MY PET HAS A SPECIAL DIET. CAN THEIR NEEDS BE ACCOMMODATED?

Following your pet’s customary dining schedule and consuming their usual diet is an integral part of a successful boarding experience. Sudden diet changes can cause stomach upsets.
We strongly recommend for your pet’s comfort, that you bring their food from home. Please prepackage and portion each meal if possible. We will keep them on the same feeding schedule that they follow at home. You may also bring snacks for your pet to enjoy during the day

WHAT DO YOU SUPPLY FOR OVERNIGHT BOARDING?

Each of our canine guest rooms offers all of the services you personally expect from a luxury resort. All rooms feature:

  • Individual heat and air supply and return are designed to make each guest comfortable.

  • Individual filtration system to provide a higher level of indoor air quality for overall health and well-being.

  • A Kuranda bed to provide orthopedic comfort for dogs of all ages, especially guests suffering from hip problems or arthritis.

  • Insulated access door leading to an outdoor patio.

  • Flat-screen television.

HOW DO YOU HANDLE FLEAS AND TICKS?

For the comfort and health of all our guests, we follow a rigorous program for flea and tick prevention and prefer for our guests to be on a year-round flea and tick preventative. We use Capstar, a fast-acting oral medication used to kill adult fleas, If fleas are detected we will discuss treatment options with you. To learn more about this safe and effective treatment, please inquire at the front desk. You may also find this information on the web at www.capstarpet.com.

WHAT ARE YOU BOARDING REQUIREMENTS?

All canine guests must provide proof of the following current vaccinations:

  • Rabies

  • DHPP

  • Bordetella

All feline guests must provide proof of the following current vaccinations:

  • Rabies

  • FVRCP

WHAT IS YOUR CANCELATION & HOLIDAY POLICY?

Reservations are cancelable up to 7 days prior to the stay.

You may be charged up to 50% of the stay after the 7-day window and up to 100% of the stay due to a no-show or same-day cancellation.

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When we reserve a room for your pet and you choose to pick up early or cancel with limited notice, we have lost the opportunity to serve other guests.

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We are closed on New Year’s Day, Easter Sunday, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day. Although we will be fully staffed to serve our guests, arrivals and departures are not available on these holidays.

WHAT IS YOUR ARRIVAL AND DEPARTURE POLICY?

Guests may arrive for check-in at any time during Lodge business hours, but we prefer arrival to be at least one hour before Lodge closing.
Guests must depart before 12 pm to avoid a charge for the day of checkout.

Sunday's automatically receive a half-day room charge.

We provide an extended checkout, with no additional charge, for those guests who are scheduled for afternoon appointments at the Grooming Salon.

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